Trust Center

Security You Can Trust

Built on a foundation of compliance, security, and transparency.

Compliance & Certifications

We maintain rigorous compliance standards across all jurisdictions where we operate.

Our infrastructure meets the highest industry requirements.

Security & Compliance Certifications
PCI DSS Level 1

The highest level of payment card industry certification. Annual audits by independent Qualified Security Assessors.

PCI

SOC 2 Type I

Independent verification of our security controls, availability, and confidentiality practices.

AICPA

SOC 2

ISO 27001

International standard for information security management systems.

Regulatory Authorisations
GDPR Compliant

Full compliance with EU data protection regulations.

60+ Global Licences

Licensed to operate in 200+ countries and territories.

Global Licensing

PingPong holds 60+ payment licences across major financial jurisdictions worldwide.

Europe

Payment Institution License from the Luxembourg CSSF

Payment Institution License from the Luxembourg CSSF

Upgraded in October 2020 to an Electronic Money Institution (EMI) License, gaining permission for core Eurozone payments and e‐money operations

Upgraded in October 2020 to an Electronic Money Institution (EMI) License, gaining permission for core Eurozone payments and e‐money operations

EMI License from the UK’s FCA

EMI License from the UK’s FCA

North America

Money Services Business (MSB) License from FINTRAC, Canada

Money Services Business (MSB) License from FINTRAC, Canada

Money Services Business (MSB) License from FinCEN, USA

Money Services Business (MSB) License from FinCEN, USA

Money Transmitter Licenses in multiple US state

Money Transmitter Licenses in multiple US state

APAC

Major Payment Institution (MPI) License from the Monetary Authority of Singapore

Major Payment Institution (MPI) License from the Monetary Authority of Singapore

PJP License issued by Bank Indonesia

PJP License issued by Bank Indonesia

Money Services Business Licence (MSB) from Malaysia's central bank

Money Services Business Licence (MSB) from Malaysia's central bank

Membership certification granted by the Japan Payment Service Association

Membership certification granted by the Japan Payment Service Association

Australian Financial Services License (AFSL) issued by the Australian Securities & Investments Commission (ASIC)

Australian Financial Services License (AFSL) issued by the Australian Securities & Investments Commission (ASIC)

Middle-East

Obtain in-principle approval by the Central Bank of the UAE (CBUA)

Obtain in-principle approval by the Central Bank of the UAE (CBUA)

China

Payment Business License issued by the People’s Bank of China

Payment Business License issued by the People’s Bank of China

Money Service Operator License from Hong Kong Customs

Money Service Operator License from Hong Kong Customs

Leveraged Foreign Exchange Trading License from the Hong Kong Securities and Futures Commission

Leveraged Foreign Exchange Trading License from the Hong Kong Securities and Futures Commission

How We Protect Your Data

PingPong maintains a strong commitment to security and regulatory compliance. Information security is integral to our operations and is embedded throughout our organizational framework.

End-to-End Encryption

All data encrypted in transit (TLS 1.2+) and at rest (AES-256)

Tokenization

Sensitive payment data replaced with non-reversible tokens

Multi-Factor Authentication

Mandatory 2FA for all account access

24/7 Monitoring

Real-time transaction monitoring and anomaly detection

Penetration Testing

Regular third-party security assessments

Safeguarding Your Funds

Customer funds are held in segregated accounts with tier-one banking partners. Your money is ring-fenced and never used for operational purposes.

Advanced Fraud Protection

Our multi-layered fraud prevention system combines machine learning, behavioural analytics, and manual review to protect every transaction.

Real-time risk scoring

Velocity checks

Device fingerprinting

Sanctions screening